Job Order Detail

Description

***LAST CALL FRIDAY AUG 16th***
No Weekends- Group Plan - Great Team Support

The general role of a service advisor / CSR is primarily to act as a communicator between our customers and our technicians. As a service advisor, your job responsibilities include:
Open the business each morning using a routine checklist
Oversee technicians, assign work and discuss customers needs
Act as a communicator between customers and technicians
Manage the workflow for the technicians
Manage shop flow / effective scheduling and time management
Create estimates for both parts and labour to build service packages
Present and sell required services or maintenance of the vehicle, prioritize repairs.  
Order parts from vendors and monitor delivery times and accuracy of received parts.
Complete descriptions of the concern, cause, correction and confirmation of repair.
Test drive vehicles, when necessary for diagnosis, with customer for confirmation.
Report progress against goals daily and report to supervisor.
Assist customers with planning time, warranty and financial choices.
Provide exceptional customer service while representing the business.
Verify customer and vehicle information, audit and send electronic inspection reports.
Complete a minimum 40 hours per year of training/continuing education
Fill in for co-workers when not available, presenting a consistent process driven approach to customer service.
Be aware of current marketing and promote specials and help customers take advantage of those specials.
This is certainly not a complete list but provides a general overview of the position of service advisor.

Interested? Send us an email, call or drop in!