Job Order Detail

Description

DESCRIPTION
The primary function of this position is to: receive, to process and to enter office supply orders received via telephone, fax, email, Account Manager Communications, and the on-line ordering system. The primary goal of this position is to ensure all customer requests are handled in a timely, efficient and courteous manner.

MAIN RESPONSIBILITIES
Answers and processes queue calls and inquiries.
Process orders in a timely and accurate manner.
Conduct product research to best meet the customers needs.
Up-sells to increase average order size.
Process all RMAs.
Suggest alternate items of sale to avoid backorders.
Complete all applicable forms such as quote forms.
Train new employees as required.
Complete on-going personal self-development/training as required.
Miscellaneous duties/projects as assigned.
Maintain work area(s) (safe/clean/well-organized).
Provide overtime support as appropriate.

QUALIFICATIONS
Strong interpersonal skills (ability to effectively deal with/successfully resolve matters with others  tact/diplomacy/courtesy).
Capacity to establish, maintain and promote high standards of professional etiquette and superior customer service.
Effective listening, verbal and written communication skills.
Work accuracy and highly detail oriented.
Self-motivated and deadline driven, with effective time management abilities.
Ability to efficiently work both independently, and as part of a cohesive team, in a high volume and demanding environment.
Exceptional organizational skills.
Mathematically inclined.
Efficient and accurate keyboarding/data-entry skills.
Working knowledge of basic office equipment, computers, internet, e-mail and various software applications.