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hbi Office Plus Inc. is one of Western Canada's fastest growing office supplies and contract furniture dealers. We are currently seeking an experienced Customer Service Representative to join our Regina branch. If you enjoy serving customers in person and on the phone, thrive on building customer relationships and are driven to succeed, come join our team.
Reporting directly to the CFO, your role will be dealing with customers and providing superior customer service by responding to all inquiries in a professional and courteous manner.
Ideally, you must possess 1-2 years experience in customer service, demonstrated aptitude for problem-solving and an ability to determine solutions for customers. CSR's enter orders to provide information about products, resolve issues, deliver creative solutions and provide customers with a "WOW" experience. You must possess excellent verbal and written skills. Proficiency in using Microsoft Office Suite applications is desirable.
No phone calls please.
Essential Skills
- Reading text
- Oral communication
- Working with others
- Problem solving
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Specific Skills
- Access and process information
- Sell merchandise
- Receive payments
- Investigate complaints
- Explain the type and cost of services offered
- Answer inquiries and provide information to customers
- Receive and log complaints
Work Setting
- Private sector
- Business services
Work Location Information
- Urban area
Work Conditions and Physical Capabilities
- Repetitive tasks
- Attention to detail
Business Equipment and Computer Applications
- Windows
- Word processing software
- Spreadsheet software
- Electronic mail
- General office equipment
- Accounting software
- Internet browser
Work Site Environment
- Confined spaces
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