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The Regina Symphony Orchestra (RSO) is seeking a highly motivated individual to join our team to support day-to-day events and activities. The Patron Services Representative is responsible for the front-line support of RSO patrons and donors in the box office, coordinate development activities, and general office management. This position will work closely with the Patron Services Manager and Development Manager.
JOB SUMMARY
Patron & Donor Services
Provide high quality customer service to RSO patrons and donors in person, telephone and email.
Sell, exchange, and distribute tickets/subscriptions for patrons and a variety of RSO supporters and partners
Work closely with Patron Services Manager to provide ongoing support for all box office campaigns and projects
Act as Front of House representative at RSO concerts during the season
Development Coordinator
Process Business Club memberships and payments
Process revenue contributions including tax receipts, donations, grants, foundations and sponsorships
Prepare reports and lists
General Office Responsibilities
Responsible for day-to-day office management including but not limited to reception, telephone, mail and general support to the RSO team
QUALIFICATIONS AND SKILLS
Excellent customer service skills
Strong organizational skills and attention to detail
Ability to work independently, take initiative, and be part of a vibrant team
Proficient in Microsoft Office; keen interest in learning new software program
Knowledge of arts community and classical music is an asset
Bachelor degree (or working towards a degree)
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Specific Skills
- Access and process information
- Sell merchandise
- Receive application forms
- Receive payments
- Maintain records and statistics
- Issue receipts and other forms
- Investigate complaints
- Explain the type and cost of services offered
- Arrange for refunds and credits
- Answer inquiries and provide information to customers
- Perform general office duties
- Order supplies and maintain inventory
Work Setting
- Business services
- Not-for-profit organization
Work Location Information
- Urban area
Work Conditions and Physical Capabilities
- Fast-paced environment
- Tight deadlines
- Attention to detail
- Hand-eye co-ordination
Security and Safety
- Criminal record check (abstract)
Own Tools/Equipment
- Computer
- Printer
- Internet access
- Cellular phone
Business Equipment and Computer Applications
- Word processing software
- Spreadsheet software
- Electronic mail
- Electronic scheduler
- Database software
- General office equipment
- Internet browser
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