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Credentials (certificates, licences, memberships, courses, etc.)
- A+ Certification
- WatchGuard Certification
- Microsoft certified solutions associate (MCSA)
- Network+ Certification
Work Setting
- Help desk
Specific Skills
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide business systems, network and Internet support to users in response to identified difficulties
Security and Safety
- Criminal record check
Transportation/Travel Information
- Own vehicle
- Willing to travel
- Valid driver's licence
- Travel expenses paid by employer
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Attention to detail
- Sitting
- Tight deadlines
Work Location Information
- Willing to relocate
- Relocation costs not covered by employer
Computer and Technology Knowledge
- Word processing software
- Spreadsheet
- MS Windows
- Internet
- Database software
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Servers
- File management software
- Presentation software
- Mail server software
- Communication software
- SQL
- MS Office
- SharePoint
- Wireless networks
- Desktop applications
- Multimedia software
- Information Technology Infrastructure Library (ITIL)
Personal Suitability
- Effective interpersonal skills
- Accurate
- Team player
- Excellent oral communication
- Excellent written communication
- Client focus
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