Job Order Detail

Description

Primary function: install/maintain/develop software/reports & maintain the servers as well as managing level 2 support ticket issues.
Primary goal: drive internal & external customer satisfaction by ensuring customer requests are handled in an accurate/efficient/courteous manner, within allocated timelines.
KNOWLEDGE/SKILLS/ABILITIES:
Strong working knowledge of Windows, UNIX, Linux, VMware, networking, & firewalls
Knowledge in SAN (storage area network).
Effective listening/verbal/written communication skills.
Work accuracy ability/detail oriented.
Self-motivated/deadline driven, with effective time management abilities.
Excellent problem solving abilities.
Capacity to establish, maintain & promote high standards of professional etiquette/superior customer service.
Ability to efficiently work both independently, & as part of a cohesive team.
Experience with ITIL would be an asset.
Experience with Microsoft System Center Configuration Manager would be an asset.
DUTIES/TASKS:
PRIMARY:
Maintenance of network, firewalls, servers.
IT resource in several company projects.
Adheres to applicable policies/procedures as outlined in the Quality System Manual & Employee Handbook.
Complete applicable Quality Records & associated duties.
Complete applicable safety training as required, maintain a current understanding/compliance of organizational OHS policies/guidelines.
SECONDARY:
Responding to level 2 support ticket issues, support to internal service desk, etc.
Install new hardware/software, train new employees as required.
Miscellaneous duties/projects as assigned.
Overtime support as appropriate.
MIN. REQUIREMENTS:
Bachelors degree or equivalent experience.
Min. 3 years experience in the field IT infrastructure support.
Proven technical skills, a customer service focus.
Knowledge of IT support principals/frameworks.