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The General Manager is responsible for effectively managing and overseeing all aspects of the hotel operations including: guest relations, front desk, sales, housekeeping, maintenance, and F&B.
Duties and responsibilities include but are not limited to the following:
Manage all aspects of the business
Overall responsibility for the financial success of the property, including budgeting, forecasting, yield and revenue management. Develop, prepare, execute and achieve financial goals.
Manage all sources of revenue. Maintain fair market share. Focus would be maintaining established cost and quality standards, maximizing profits, developing and retaining employees and exceeding guest expectations.
Responsible for the development and execution of business plans, including sales & marking plans.
Leadership and management of all departments and employees. Oversee day-to-day operations. Control purchases and inventories.
Create an environment that ensures 100% Guest Satisfaction.
Communicate, promote, implement and maintain all brand and management group policies, procedures and standards throughout the hotel to both employees and guests
Recruit, supervise, coach, discipline and evaluate direct reports.
Qualifications
Minimum 5 years hospitality managerial experience
Proven leadership, entrepreneurial and decision-making skills
Ability to interact and coach all levels of management & staff in a professional manner
Background in the development & executing of business, marketing & sales plans & operating budgets.
Proven track record in revenue management, exceeding market share and sales targets.
Above average proficiency/familiarity with computerized systems.
Must be a results oriented, hands-on leader with high ethics, personal accountability and proven track record of being an exceptional communicator, coach and mentor to ensure high performance and superior customer service delivery.