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Thank you.
We need your help!
We are looking for some great people, technical help desk experts who love helping customers.
What You'll be Doing:
-Interacting with customers on an everyday basis, over the phone and through e-mail.
-Determining the best solution based on the issues and details provided by the customer.
-Performing remote troubleshooting through diagnostic techniques and pertinent questions.
Experience and Skills Needed:
-Customer experience dealing with complex issues, trouble shooting and problem resolution.
-Demonstrate strong communication and interpersonal skills.
-Tech savvy, and the ability to diagnose and resolve technical issues.
-Strong analytical skills, the ability to visualize, gather accurate information, articulate, analyze and handle complex problems.
-Proven experience as a help desk technician or other customer support role.
Competencies Valued:
-A passion for and responsibility to the customer.
-A passion for the work you do and how you do it.
-A strong work ethic reliable and committed.
-A passion for learning.
-A love of volunteering your time to help others.
-A willingness to collaborate with other team members.
Whats In It For You?
-Excellent salary plus sales incentives!
-Health, Dental and Vision benefits.
-Company matched pension plan.
-Health and Wellness benefits.
-Flexible work environment.
-Employee discounts on all products and services.
Sounds Like a Good Fit? Wed love to talk to you! Please submit the following to apply:
-Resume of your employment history.
-Cover letter explaining why you want to work on the technical help desk with a focus on providing a great customer experience.
Deadline for application is Monday, October 14th, 2019. Please apply online at www.myaccess.ca/careers.
Credentials (certificates, licences, memberships, courses, etc.)
- A+ Certification
Work Setting
- Internet Service Provider (ISP)
- Help desk
Security and Safety
- Criminal record check (abstract)