Job Order Detail

Description

Are you passionate about customer service and want to explore a fast paced, community focused industry?  Are you looking for a dynamic work environment where you get to directly impact the success of the team?  We have an opportunity for you!

As a Customer Experience Specialist, you will provide front line support of information and sales to Rider Nation.  This will include support for home games, Rider programs and various events.  You will be the fans direct liaison to setting them up for an amazing game day experience!

Key responsibilities include, but are not limited to:

Handle customer ticket inquires and transactions in person, by email, or over the phone in a professional and courteous manner
Ensure high quality customer service satisfaction
Balance and account for cash and debit/credit receipts
Organize and distribute will-call tickets
Other responsibilities based on programs and needs during the season
Miscellaneous duties as assigned

Qualifications:
One to two years of experience in customer service focused business environment
Proven ability to act professionally in responding to customers and problem solving
Experience taking payments in cash or using a debit/credit machines
Proficient computer skills, including spreadsheets and ticketing database is an asset
High attention to detail, accuracy and organizational skills
Proven communication skills
Quick thinker and responds positively to changing priorities in a fast-paced, exciting work environment
Ability to work as part of team and independently as needed


This role will be required to be available:
Week day shifts
Rotating Saturday shifts
All Roughrider home games
Roughrider special events
Approximately 25-35 hours per week.

For full job description and to apply, please visit www.riderville.com/careers