Job Order Detail

Description

Job Duties and Responsibilities

Reporting to the Branch Manager, your main responsibilities will be:

Providing a best-in-class customer service to current and prospective customers, on the phone or in person, by:
oCreating a welcoming environment, helping customers feel understood and relieved to have found a financial solution
oResponding promptly to all customer applications/inquiries
oBuilding trust and maintaining ongoing relationships
Meeting and exceeding individual and team targets by:
oHandling all incoming customer inquiries and applications coming through our different marketing channels
oSoliciting for new and renewal business through customer contact to generate sales leads, in-person and over the phone
oEffectively gathering information during the loan application process to offer a personalized lending solution to each customer
oManaging overdue accounts by understanding the customers situation, being solution-driven and treating each customer with respect and empathy
Acting with integrity and holding yourself to the highest ethical standards by:
oadhering to all policies and procedures related to handling confidential information
oensuring accuracy in any customer documentation and
ohandling accurate payment processing
And any administrative tasks related to the above including taking payments, setting up new customer accounts and completing loan closing paperwork.

In the Job Qualifications field, enter the below:

Qualifications

Post-Secondary or High-school diploma
1-2 years of sales and/or customer service experience preferred
Strong interpersonal skills that demonstrate the ability to work effectively with people
Must be able to work flexible hours
Authorized to work in Canada