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Success Support Specialist

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Job Order #: 5713148

Employer Name:
Vendasta Technologies Inc.
Posted Date:
05-May-2020
Location:
SASKATOON
 
# of Positions:
1
Employment Terms:
Full Time
Experience:
1-2 Years
Apply By:
18-May-2020
How to Apply?:
This job is no longer taking applications

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Employer Name:
Vendasta Technologies Inc.

Contact Email:
workwithus@vendasta.com

Employer Website:
https://www.vendasta.com/



Description

As a Partner Success Specialist, you are responsible for supporting Vendastas Partners and helping them achieve their goals using the platform, products, and services. A Partner Success Specialist effectively communicates with Partners through inbound calls, live chats and emails to assist with product training, sales strategies, product updates, new releases, general inquiries, troubleshooting, and more.

Responsibilities
Work closely with Sales and the Onboarding Success Manager to ensure a smooth and effective transition while adopting our product as quickly and effectively as possible
Create strong first impression for all new Partners by providing a top-notch onboarding experience, aligning proper expectations, and providing world-class customer service
Answer inbound calls, emails, and etc. to support Partners and help them achieve their business objectives through Vendastas platform, products, and services
Provide exceptional service and training to Vendastas Partners
Utilize CRM tools and strategies, such as Zendesk, to manage interactions with customers
Be diligent in finding answers and keeping clients updated on bugs and other inquiries
Be the expert in Vendastas offeringsproviding information, strategies, uses, and more to Partners
Maintain product knowledge and awareness of developments to brief Partners about releases and updates as necessary
Coordinate and pass along feedback from Partners on product development suggestions, escalating issues as necessary
Work with the Success On-Demand team to develop plans and initiatives to drive Partner success and platform adoption
Perform troubleshooting of Vendasta products and services as necessary
Control traffic for Partners, ensuring all issues are passed off and dealt with accordingly

More info here: http://bit.ly/2Kr8E9l

 

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