Job Order Detail

Description

Primary function: install, maintain and develop software and reports and maintain the servers as well as managing level two support ticket issues.
Primary goal: drive internal and external customer satisfaction by ensuring customer requests are handled in an accurate, efficient and courteous manner, within allocated timelines.
Required:
Strong working knowledge of computers, operating systems (Windows, UNIX and Linux), VMware, networking, and firewalls
Knowledge in SAN (storage area network).
Work accuracy ability and detail oriented.
Excellent problem solving abilities.
Knowledge and experience with ITIL would be an asset.
Previous experience with Microsoft System Center Configuration Manager would be an asset.
Duties & Tasks
Primary:
Maintenance of network, firewalls and servers.
IT resource in several company projects.
Secondary:
Responding to level two support ticket issues.
Install new hardware/software as required.