Job Order Detail

Description

We are currently looking for Night Auditors to be the first point of contact and the first impression for guests. Night Auditors are responsible for reconciling the days transactions in addition to checking in and out guests efficiently, ensuring they have all they need for a great stay.
Duties and Responsibilities
Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members as well as returning guests
Reconcile the days transactions
Check guests in, issue room keys, provide information on hotel services and room location
Answer phones in a prompt and courteous manner
Answer, record and process all guest calls, messages, requests, questions or concerns
Take action to solve guest problems/complaints using appropriate service recovery guidelines
Routinely book guest reservations for individuals and/or groups
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.