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There is a career opportunity available at RONA Moose Jaw SK. Reporting to the Management team, the Front End Supervisor is responsible for leading and supporting Front End staff in providing exceptional customer service and completing all point of sale procedures. Through effective scheduling, coaching and leading by example, the Front End Supervisor ensures all customers needs are met prior to leaving our store. If you have a passion for customer service, are results driven and have strong leadership skills, then we have a great opportunity for you!
RESPONSIBILITIES:
Provide all RONA customers with exceptional service by co-ordinating the day to day operations of Front End departments (Cashiers, Head Cashiers, Customer Service Team Members and CAPS)
Manage performance, motivate, train and coach team members to a higher level of success and accountability
Coach and recognize WARMTH behaviours
Oversee all point of sale procedures and cash in/outs to ensure accuracy and department standards are met at all times
Effectively anticipate and schedule department needs within labour budgets
Double count and check totals for vault and paperwork balance with a focus on accuracy and data integrity
QUALIFICATIONS:
Friendly and enthusiastic attitude with a strong customer service focus
Excellent listening, communication, and interpersonal skills
High sense of urgency and drive with an ability to set priorities and remain calm in stressful situations
Ability to work independently, take initiative, and demonstrate flexibility by providing other team members support and leading by example
Detail oriented with strong time management and problem solving skills
Leadership capability
TBD
Essential Skills
- Reading text
- Document use
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
Additional Skills
- Prepare work schedules
- Order merchandise
- Hire and train or arrange for training of staff
Supervisory Experience
- Retail salespersons and sales clerks
- Cashiers
Specific Skills
- Supervise and co-ordinate sales staff and cashiers
- Sell merchandise
- Resolve customer complaints and supply shortages
- Authorize return of merchandise
- Assign sales workers to duties
Work Setting
- Retail establishment
Ability to Supervise
- 11 - 15 people
Work Location Information
- On-site customer service
Work Conditions and Physical Capabilities
- Work under pressure
- Combination of sitting, standing, walking
Security and Safety
- Criminal record check (abstract)
Work Site Environment
- Non-smoking
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