Job Order Detail

Description

Assists stakeholders with a variety of inquiries (in person or by telephone). Provides basic information in response to general inquiries or routes more difficult inquiries to the correct department or individual.  Provide appropriate task to file so an update can be made to claim information or employer information. Provide memo to file outlining discussion when appropriate. Assists team members of the Administrative Support Division as required when possible.

Qualifications include successful completion of Grade 12 or equivalent and a minimum of 1 year successful experience demonstrating the following:

Strong customer services skills

Dealing with the public courteously and efficiently in a business environment.

Apply knowledge of policies/procedures in decision-making

Call center experience would be an asset.