Job Order Detail

Description

As an Onboarding Success Specialist, you are responsible for supporting Partners and helping them achieve their goals through Vendastas platform, products, and services. An Onboarding Success Specialist will communicate with Partners through inbound calls, emails, and more to assist with product training and onboarding, sales plans and strategies, product updates and releases, general inquiries, troubleshooting, and more.

Responsibilities
Work closely with Sales and the Onboarding Success Manager to ensure a smooth and enjoyable transition into adopting our product as quickly and effectively as possible
Create strong first impression for all new Partners by providing a top-notch onboarding experience, aligning proper expectations, and providing world-class customer service
Answer inbound calls, emails, and etc. to support Partners and help them achieve their business objectives through Vendastas platform, products, and services
Provide exceptional service and training to Vendastas Partners
Utilize CRM tools and strategies, such as Zendesk, to manage interactions with customers
Be Business strategy focused when advising Partners throughout Onboarding sessions and finding success with our Platform & Products
Be the expert in Vendastas offeringsproviding information, strategies, uses, and more to Partners
Maintain product knowledge and awareness of developments to brief Partners about releases and updates as necessary
Coordinate and pass along feedback from Partners on product development suggestions, escalating issues as necessary
Perform troubleshooting of Vendasta products and services as necessary