Job Order Detail

Description

Visionpool Business Services Technical Analyst who will:

    Provides 'in incident' phone and report support as part of the service desk
    Performs day-to-day support and monitoring of technologies and solutions
    Investigates, analyzes, and responds to incidents
    Assist staff face to face with common IT issues
    Resolve issues with technology through one-on-one interactions
    Troubleshoot a variety of first-level IT support issues on different platforms and programs
    Answer questions and provide advice by phone, email or chat
    Develop documentation for common issues

Qualifications:

    An undergraduate degree in computer science, engineering or mathematics or and equivalent level of experience
    2 years Service Desk experience
    In-depth knowledge of common software and operating systems
    Knowledge of computer hardware and peripherals
    Knowledge of iPhone and Android devices
    Comfortable with a variety of basic software solutions
    Familiarity with updating and using a knowledge base
    General knowledge of computer systems, analysis techniques, and ITIL processes