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The Battlefords Housing Authority manages a property and program services portfolio on behalf of the Saskatchewan Housing Corporation. Our office provides affordable housing to low-income seniors, families, and others, who could not otherwise access safe, secure shelter within North Battleford and the neighboring communities.
An opportunity exists for a TENANT RELATIONS OFFICER based in North Battleford, SK. If you have proven problem solving abilities, work well in a team environment and have a desire to provide the very best customer service in the community, this position may be of interest to you!!
What youll do:
Manage housing applications, conduct income reviews, calculate rental fees and collect rent
Monitor, maintain contact and manage record keeping of current/former tenants
Explain leasing agreements and expectations of tenancy
Investigate lease violations; assist and perform procedures for tenant hearings in conjunction with the Office of the Residential Tenancies
Liaise with tenants, families, human service agencies and stakeholders to help make everyday life and the social housing experience safer, healthier and more enjoyable for our tenants.
What were looking for:
Exceptional customer relations skills, accurate data entry skills
Ability to problem solve, manage conflict and stressful situations
Ability to establish effective working relationships
Accountability and ownership of the role with demonstrated leadership and teamwork skills
What youll need:
Certificate or diploma in Human Services/Administration and at least 2 years relevant experience or equivalent combination of education and experience
Proven expertise using Microsoft Office products; a valid drivers license and a licensed roadworthy vehicle
High degree of professionalism/diplomacy
We offer an attractive competitive salary with full benefits and pension.
Essential Skills
- Document use
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
Specific Skills
- Ensure response to trouble calls from clients or tenants
- Ensure terms of lease agreements are met
Business Equipment and Computer Applications
- MS Word
- Excel
- Electronic Mail
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