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Responsibilities and Tasks
- Welcoming patients to the clinic.
- Handling patient flow (e.g., registering patients and gathering health information).
- Answering phone calls with respect and courtesy.
- Ensuring timely response to messages, faxes and phone calls.
- Scheduling patient appointments.
- Minimizing patient no-shows.
- Booking tests and filling out lab requisitions.
- Billing patient care and remittance with insurance provider.
- Scanning health records and documents.
- Accurately filing documents to patient charts using Accuro (EMR).
- Informing physician of various meetings and schedule changes.
- Overseeing and managing the operations of the office.
Required Skills
- Attention to detail.
- Ability to work independently and perform repetitive tasks.
- Professionalism dealing with patients, health care workers, and pharmacists.
- Willingness to learn from mistakes and continuous improvement.
- Ability to take direction and carry out requests.
- Excellent verbal and written communication skills.
- Intermediate computer skills (typing, scanning, filing, downloading software, etc.)
- Punctuality and reliability.
- Respecting strict confidentiality protecting patient privacy and health records (HIPA).
Qualifications
- Minimum of 3 years experience working in a medical office.
- Experience with Accuro is required.
- Prior experience dealing with patients and medical professionals (e.g., physicians, nurses, pharmacists).
- Medical Office Assistant Diploma or office education is an asset but not required.
- Knowledge and interest in medical terminology would be a benefit.
- Able to work with difficult and sick patients.
- Experience with medical transcription would be an asset.
Remuneration: Depends on experience and qualifications.
Essential Skills
- Reading text
- Writing
- Oral communication
- Working with others
- Problem solving
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
Transportation/Travel Information
- Own transportation
- Valid driver's licence
Additional Skills
- Provide basic information to clients and the public
- Order office supplies
- Maintain records
- Data entry
Specific Skills
- Schedule and confirm appointments
- Record and relay information
- Perform clerical duties, such as filing and sorting and distributing mail
- Operate switchboard or telephone system
- Answer, screen and forward telephone calls
Work Setting
- Health services
Typing (Words Per Minute)
- 0 - 40 wpm
- 41 - 60 wpm
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
Business Equipment and Computer Applications
- Word processing software
- Electronic mail
- Electronic scheduler
- General office equipment
- Internet browser
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