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Client Success Manager
Location: Lloydminster, AB
Reporting to the Regional Client Manager, the Client Success Manager is responsible for ensuring Farmers Edge clientele receive and utilize the services provided by the Company in a timely and professional manner to result in educated, satisfied clients that will re-sign year after year.
Duties may include the following:
Build strong relationships with both new and existing clients.
Manage farm client relationship, and communicate with clients both face to face as well as over the phone.
Update and train clients on Farm Command and other proprietary software programs.
Coordinate client contact with Hub Operations Managers and Business Account Manager.
Coordinate and communicate work needed to be executed with Hub Operations Manager.
Maintain database and workflow reporting alongside the Regional Administrator.
Respond to all inquiries from Farmers Edge clients and handle issues that may arise.
Provide input and feedback to Senior Management relating to all things related to agronomy and product/service development.
Document calls, adding to knowledge database.
Contribute presentation material to representatives and growers for training or sales calls.
Complete expense, truck, maintenance logs, mileage reporting as per prescribed schedule.
Weekly or bi-weekly face to face meetings with local Hub Farm Team to ensure seamless delivery/execution resulting in high-level customer experience.
Help train/mentor new sales and operations staff, as required.
Participate in trade shows with the purpose of generating strong leads.
Completion of training as identified throughout the year.
Other duties as assigned.
To see full job description, please go to the website below.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
https://www.applicantpro.com/j/1368238-133807