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Process mailbox opening or renewing; Receive, sort, and place mail in mailbox modules daily;
Record all sales on cash register and process cash, cheque, money orders, and credit/debit card transactions; generate monthly tender report for accounting.
Liaise with technical supplier to maintain or upgrade all software systems; Operate Counter Management System (CMS) computer, including all software packages;
Receive and process packages for UPS/DHL/Canpar/Kindersley and other couriers, including lifting and weighing of packages on scale, accessing the Manifest Software, scheduling the pickup;
Retrieve packages of up to 70 pounds from the customers vehicle when requested utilizing dolly or cart;
Pack contents for shipping using loose fill, bubble wrap, construct boxes, cut polystyrene; Pack up to 700 pounds packages on palette;
Follow up orders of printing, rubber stamp, suppliers, packing materials and etc;
Manage packaging inventories, and place the order independently if necessary.
Analyze monthly shipping claims to propose the training or other actions to improve the services;
Assist store manager to train staffs to learn best practices monthly;
Update in-store promotion display monthly in terms of promotion plan;
Conduct color machine calibration once two weeks; Place ink/toner order if necessary; Make service call when the machines are down;
Manage paper inventory in terms of different weights, sizes and brightness';
Develop new business including cold call, customer visiting and etc;
Conduct marketing survey quarterly to propose new pricing plans to store manager;
All other duties as assigned.
Essential Skills
- Document use
- Oral communication
- Working with others
- Problem solving
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
Transportation/Travel Information
- Own vehicle
- Valid driver's licence
Additional Skills
- Prepare work schedules
- Hire and train or arrange for training of staff
Supervisory Experience
- Cashiers
- Door-to-door salespersons
Specific Skills
- Sell merchandise
- Resolve customer complaints and supply shortages
- Prepare reports on sales volumes, merchandising and personnel matters
- Maintain specified inventory
- Assign sales workers to duties
Work Setting
- Retail establishment
Work Samples
- Product sample
Ability to Supervise
- 1 - 2 people
Work Location Information
- On-site customer service
Work Conditions and Physical Capabilities
- Fast-paced environment
- Tight deadlines
- Handling heavy loads
- Combination of sitting, standing, walking
Security and Safety
- Basic security clearance
Own Tools/Equipment
- Cellular phone