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Reporting to the Settlement (NAARS/Triage) Services Manager, the Triage Case Manager plays a pivotal role in the day-to-day operations of the NAARS/Triage team at IWS.
This role requires an experienced, skillful, knowledgeable, humble, patient, compassionate and culturally sensitive Social Worker who understands internal and external service delivery strategies as they relate to coordinating client services using a menu of service options.
This position will triage client flow, using multi-service strategies, namely: face-to-face, remote/online and telephone; it also requires a demonstrated collaborative mind-set with experience in cross-sectoral work.
The person in the position would also be required to adopt anti-oppressive, feminist and gender-based principles in conducting client services.
For the full job description, please visit
https://iwssaskatoon.org/careers/
Essential Skills
- Writing
- Oral communication
- Working with others
- Critical thinking
- Job task planning and organizing
- Computer use
Credentials (certificates, licences, memberships, courses, etc.)
- Membership in a provincial association of social workers
Additional Skills
- Perform administrative tasks
Specific Skills
- Act as an advocate for client groups in the community
- Serve as a member of an interdisciplinary team working with a client group
- Refer clients to agencies that provide financial assistance, legal aid, housing, medical treatment and other services
- Interview clients to assess their situation and determine the types of services required and eligibility
Work Setting
- Community service organization
Area of Social Work Specialization
- Community development
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