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Software Support Specialist - Night Shift

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Job Order #: 5735736

Employer Name:
Wage/Salary Info:
Varies depending on experience
Posted Date:
# of Positions:
Employment Terms:
Full Time
Length of Employment:
Completed at least some post-secondary
0-6 Months
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Employer Name:

Employer Address:
150-820 51ST ST E
S7K 0X8

Contact Name:
Garnette Weber

Contact Phone:

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Contact Email:

Employer Website:


itracks is looking for Software Support Specialist to provide support to our International client base.  The regular hours of the position following the training period will be 12:30am to 8:30am for approximagely half of the shifts. The other half of the shifts can be day time shifts.  Job duties include:

- Provide technical support for software users
- Liaison between project participants and itracks Operations team
- Respond to participant inquiries
- Assist in the revision of training documentation as required
- Confirming participant recruitment
- Work in a team-oriented atmosphere for the good of the entire company as well as the individual


Skills and Abilities

Essential Skills
 - Reading text
 - Document use
 - Numeracy
 - Writing
 - Oral communication
 - Working with others
 - Problem solving
 - Decision making
 - Critical thinking
 - Job task planning and organizing
 - Finding information
 - Computer use
 - Continuous learning
 - Significant use of memory
Transportation/Travel Information
 - Own transportation
 - Public transportation is available
Specific Skills
 - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Work Setting
 - Computer systems unit
 - Help desk
Work Conditions and Physical Capabilities
 - Attention to detail
 - Sitting
Security and Safety
 - Criminal record check (abstract)
Own Tools/Equipment
 - Computer
 - Internet access


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