Job Order Detail

Description

E. Bourassa & Sons is looking for a Service Writer in our Weyburn location.

Reports to: Service Manager        

Job Duties:
* Answering phone system
* Paging employees on a store wide speaker system
* Using a 2-way radio to contact employees
* Taking and delivering messages
* Greeting customers as they come in the store
* Distributing incoming mail
* Reconciling accounts including daily cash reconciliation  
* Handling repair order charges, warranty validation & claims coverages including computation of charges, submission and follow-up
* Maintain the service library with information that is current
* Maintain a clean and safe work area
* Open work orders as directed by the Service Manager and maintain control until closed and invoiced
* Follow all safety rules and regulations in performing work assignments
* Handles service department filing and records
* Completes other duties as assigned

Skills and Abilities:
* Must have outgoing, friendly personality and superior communication & customer service skills
* Ability to write and work on routine reports and correspondence
* Ability to negotiate customer complaints to a satisfactory resolution
* Good computer skills
* Knowledge of office procedures
* Good organizational ability
* General understanding of mechanical/technical terms is an asset

Qualifications and Experience:
* 1- 2 years experience in Reception or Service Writer Role Preferred
* Experience in working with spreadsheets
* Experience working in a service department is an asset
* Experience with common dealership or point of sale computer systems
* Experience in working with accounts payable

Wage/Hours:
E. Bourassa & Sons offers competitive wages complete with a comprehensive benefit package and pension plan.