Job Order Detail

Description

Job Title:  Customer Service Representative
Job Description:  Provide professional, courteous customer service predominantly via telephone
Job Location:  North Battleford
Duties:
    Answer telephone and relay calls and messages
    Schedules customer pickups
    Process incoming mail, emails, and faxes
    Complete paperwork and data entry
    Assist customers with account-related requests
    Provide information about Company products and services
    Greet visitors, enquire to the nature of their business and direct them to the appropriate person
    Inside sales of short term orders
    Research and resolve customer problems, acting as the customer liaison between departments
    Assist the Administration Supervisor as required
    Completes other duties as assigned
Requirements:
    High school diploma or GED required
    Post-secondary education in a related field preferred
    Strong customer service and troubleshooting skills
    Previous experience preferred
    Highly flexible, with solid interpersonal skills
    Able to effectively communicate both verbally and in writing
    Able to work in a fast paced environment at times
    Strong attention to detail
    Computer literate, including effective working knowledge of Microsoft Office
We Offer:
    Family-like team atmosphere where staff are valued and appreciated
    Modern and well maintained facilities
    Competitive or above industry wage rates with annual review
    Annual bonus eligibility based upon service, performance, and annual evaluation
    Extended Health Benefits plan with Blue Cross
    Pension Plan with matching employer contributions that increase with years of service
    Opportunities for learning, advancement, personal growth, and challenge
    Many other benefits and perks!