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Network Operations Centre Technician (NOC)

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Job Order #: 5746060

NOC: 2281
Employer Name:
Access Communications Co-Operative Limited
Wage/Salary Info:
$24.19/hour
Posted Date:
30-Jun-2020
Location:
REGINA
 
# of Positions:
1
Employment Terms:
Full Time
Education:
Technical/Applied Science Diploma
Experience:
1-2 Years
Apply By:
12-Jul-2020
How to Apply?:
This job is no longer taking applications

Application Information

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Employer Name:
Access Communications Co-Operative Limited
Employer Address:
 
2250 PARK ST
REGINA,SK
CANADA
S4N7K7
Contact Name:
Beth Drozda
Contact Phone:
306-565-5343
Employer Website:
www.myaccess.ca


Description

Main Duties include:
- Proactively monitoring all networks and services delivered throughout the companys product lines (Internet, Television and Voice) using multiple tools with the ability to identify, rectify and report on issues to ensure maximum performance and stability.
- Responsible for outage management including ticket escalations, internal and external customer communications.
- Responsible for change management including internal and external notifications as well as communication with responsible change owner.
- Providing Tier 2 response for frontline technical support staff to resolve issues or escalate issues to other groups for resolution.
- Providing Tier 1 response for complex commercial service lines including Hosted PBX, Managed Wireless and Active-E fiber services.
- Providing Tier 1 response for internal customer groups and staff to resolve issues or escalate issues to other groups for resolution.
- Responsible to answer overnight technical support customer phone calls.
- Responsible for maintaining up to date documentation, training tools, whiteboard updates as well as development of User Acceptance Testing for new services.

The NOC department is scheduled 24/7. We are looking for an individual that has open availability to work days, evenings, weekends and overnights.

Competencies for Success:
- Two-year technical degree in computer related studies or relevant experience required.
- A+, Network+, Microsoft Certification, Cisco Certification, and/or LPI would be an asset.
- Knowledge of ITIL and ITSM concepts.
- Excellent concentration abilities, accuracy and attention to detail are required.
- Good organizational and documentation skills.
- Clear Criminal Record Check

 

Skills and Abilities

Credentials (certificates, licences, memberships, courses, etc.)
 - A+ Certification

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