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The YMCA of Regina is a non-profit charity open to all and dedicated to building strong kids, strong families and strong communities. The YMCA of Regina excels at delivering programming focused on our three pillars of service; health and fitness, childcare and community development.
If you enjoy working with the public as they strive to achieve healthy habits, and participate in recreational programming, then keep reading!
The YMCA of Regina is looking to hire a Membership Experience SUPERVISOR, to assist with the delivery of exceptional customer service experiences for our members and volunteers. The successful candidate will be an enthusiastic and dedicated professional with advanced sales skills and entry level management or supervisory experience.
Our Membership Experience Supervisor works a standard 37.5/hours per week, five days per week and schedules may include evening and weekend shifts.
Membership services is the faces and voices of our team! As a supervisor of this great crew, you will:
- Welcome and direct customers in person and over the phone to the most appropriate programs and services to meet their needs or health goals, while optimizing their opportunities for personal growth.
- Supervise and lead small teams (5-7 employees).
- Schedule employee shifts according to the business needs and employee availability.
- Provide outstanding customer service to members, volunteers and staff.
- Advanced skills with Microsoft Office programs and membership databases, experience with ActiveNet, an asset.
- Successful candidate must be a proficient with problem solving and decision making.
- Strong ability to sell and promote memberships and services
- Possess advanced communication skills.
- Education or experience in fitness would be considered a valuable asset.
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Attention to detail
- Standing for extended periods
Security and Safety
- Bondable
- Criminal record check (abstract)