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Answering client telephone calls and servicing their requests
Communicating with clients on itracks live chat (web interface for people to communicate with itracks on our website)
Preparing client communications, presentation materials, proposals and price guides
Posting social media content on itracks social media channels
Responding to requests for product and pricing information from existing customer base
Sourcing outsourced vendors and obtaining quotations for client projects
Recording the day-to-day activities through itracks CRM Software
Communicating with customers to determine present and future market research needs
Informing customers and potential customers about product enhancements and new product offerings
Coordinating client visits and sending customer appreciation gifts
Assist with marketing events including product demonstrations and industry events
Essential Skills
- Reading text
- Document use
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Type of Customers
- Professional clients
- Foreign companies
- Commercial establishments
Transportation/Travel Information
- Own transportation
- Public transportation is available
Type of Sales/Marketing
- General sales
- Exporting
Specific Skills
- Customer service oriented
- Promote sales to existing clients
- Prepare or oversee preparation of sales or other contracts
- Conduct sales transactions
- Estimate or quote prices, credit or contract terms, warranties and delivery dates
- Consult with clients after sale or signed contracts
- Provide clients presentations of the benefits and uses of goods or services
Work Conditions and Physical Capabilities
- Fast-paced environment
- Tight deadlines
- Attention to detail
- Sitting
Security and Safety
- Criminal record check (abstract)
Business Equipment and Computer Applications
- Spreadsheet software
- Presentation software
- Electronic mail
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