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VJ Management Inc. is looking for Liquor Store Supervisor. The Liquor Store Supervisor will be responsible for supervising and coordinating cashier and sales staff. They will also assist customers, resolve complaints and take inventory.
Responsibilities
Oversee and manage cashiers and sales staff, which include assigning workers to duties and creating work schedules.
Interact with customers to acquire market knowledge, recommend products and sell merchandise.
Authorize return of goods.
Resolve customer complaints.
Take inventory of the store and order product accordingly.
Check for any defects and missing goods in the arrived shipments.
Assist in hiring and training of sales staff.
Qualifications
Experience in retail sales as a supervisor, salesperson or clerk.
Have a fundamental understanding of liquor store operations.
Comprehensive knowledge of retail till systems.
Excellent understanding of MS Office and other relevant computer software.
Excellent communication and interpersonal skills with a focus on customer service.
Outstanding communication skills and product assessment ability.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
Transportation/Travel Information
- Own transportation
Additional Skills
- Prepare work schedules
- Order merchandise
- Hire and train or arrange for training of staff
Supervisory Experience
- Cashiers
Specific Skills
- Supervise and co-ordinate sales staff and cashiers
- Sell merchandise
- Resolve customer complaints and supply shortages
- Prepare reports on sales volumes, merchandising and personnel matters
- Maintain specified inventory
- Authorize payments by cheque
- Authorize return of merchandise
- Assign sales workers to duties
Work Setting
- Retail establishment
Ability to Supervise
- 1 - 2 people
- 5 - 10 people
- Staff in various areas of responsibility
Work Location Information
- On-site customer service
Work Conditions and Physical Capabilities
- Combination of sitting, standing, walking
Security and Safety
- Criminal record check (abstract)
Own Tools/Equipment
- Cellular phone
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