Job Order Detail

Description

We are seeking a Customer Service Associate in our Saskatoon Office.  Reporting to the Customer Service/Account Manager, the incumbents primary responsibilities will be:
Respond to a high volume of Member Inquiries and resolves disputes in a timely manner
Review, enter, and track product claims status in the Finance System (Microsoft Dynamics).
Organize and maintain all correspondence for Member claims and disputes.
Participate in on-boarding of new Members (Welcome Call, on-line Portal demonstration, etc.)
Process Credit approval requests
Send Credit and Central Billing Procedures to new Suppliers
Scanning, photocopying, and filing
Provide vacation coverage as required
Other duties as required.

Qualifications
Minimum 2 years of customer service experience preferred
Experience using a Customer Relations Management system (CRM) is considered an asset
Exceptional communication skills
Highly organized, able to effectively manage multiple priorities in a fast-paced environment
Flexible and adaptable to change
Work collectively with direct team members and cross functional teams within Mega
Demonstrate initiative and strive for continuous improvement
Committed to delivering a high level of customer service
Strong attention to detail and ability to problem solve
Excellent telephone and negotiation Skills
Proficient in all Microsoft applications; specifically, Excel and Word
Above average communication skills; both written and verbal
Bilingualism (French/English) is considered an asset