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Reporting to the Settlement (NAARS/Triage) Services Manager, the Triage Counselor plays a pivotal role in the day-to-day operations of the NAARS/Triage team at IWS. This role requires an experienced, skillful, knowledgeable, humble, patient, compassionate and culturally sensitive individual who understands internal and external service delivery strategies as they relate to coordinating client services using a menu of service options.
This position will triage client flow, using multi-service strategies, namely: face-to-face, remote/online and telephone; it also requires a demonstrated collaborative mind-set with experience in cross-sectoral work.
The person in the position would also be required to adopt anti-oppressive, feminist and gender-based principles in conducting client services.
For the detailed job description please refer to IWS web site: https://iwssaskatoon.org/careers/
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Credentials (certificates, licences, memberships, courses, etc.)
- Membership in a provincial association of social workers
Additional Skills
- Perform administrative tasks
Specific Skills
- Act as an advocate for client groups in the community
- Serve as a member of an interdisciplinary team working with a client group
- Plan programs of assistance for clients
- Interview clients to assess their situation and determine the types of services required and eligibility
Work Setting
- Community service organization
Client Population
- Minority group
Area of Social Work Specialization
- Community development
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