Job Order Detail

Description

Reports To

Housekeeping Manager

Summary

The Room Attendant will be responsible for providing for the comfort of guests of the hotel by ensuring that guest rooms and public areas are clean and properly presented.  The Room Attendant promotes a positive image of the property to guests, and must be pleasant, friendly and able to address problems or special requests.

Core Competencies
    Customer Focus
    Communication
    Energy & Stress    
    Team Work    
    Quality Orientation    
    Problem Solving    
    Accountability and Dependability
    Operating Equipment    
    Ethics and Integrity

Job Duties

    Efficiently cleans assigned number of rooms per day keeping within departmental standards.
    Ensures all assigned service areas are clean and tidy at all times including disposing of all rubbish appropriately.
    Ensures all assigned areas are kept clean, safe and hygienic.
    Ensures additional cleaning programs are undertaken as directed and to the performance standards required.
    Packs and replenishes trolleys to the required standard at the end of each shift, therefore minimizing lost time at the start of each shift.
    Ensures housekeeping trolleys are neat and tidy at all times.
    Advises Supervisor/Manager of any stock shortages, therefore minimizing delays in servicing rooms.
    Responds to guests and staff inquiries, requests and complaints in a prompt and courteous manner.