Job Order Detail

Description

We are currently recruiting for a Student Helpdesk Technician.  This is an in-scope position Reporting to the VP Academic or designate and is primarily responsible for providing technical, support assistance to students, and staff both on-site and remotely.
The Helpdesk Technician may be assigned a diversity of duties depending on the changing needs of the College.  

Some of these duties include; Answer and respond to calls and emails in a timely and professional manner. Assist students with basic user account activities such as password resets.Deploy and troubleshoot printers for students.Perform remote troubleshooting through diagnostic techniques and pertinent questions. Work through the problem-solving process with students, empowering them to do the same in the future.Install, update, modify, and repair computer hardware and software.
Ensure a positive support experience for students;
For a complete job description, please contact the Human Resources Department.

The minimal qualifications for this position are a relevant one-year post-secondary IT certificate and/or equivalent training (CompTIA A+, Microsoft MCSA, etc.). Extensive knowledge of MS Office & Teams (Microsoft Office Specialist certification or equivalent experience). Experience working with online learning management systems such as Moodle and Brightspace; experience troubleshooting using remote desktop tools. An equivalent combination of education and experience may be considered.
The incumbent may be required to work evenings and weekends based on the needs of our students, and must possess a valid driverss license.