This job is no longer taking applications and is displayed only for reference.
To view current postings please conduct a new search.
Thank you.
- Serve as the first point of contact for end-users seeking technical assistance
- Perform onsite troubleshooting through diagnostic techniques and pertinent questions
- Escalate unresolved issues to the next level of support personnel (Warm Handoff) with other Anchor employees
- Record events and problems and their resolution in Anchors ConnectWise tools
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by end-users to Anchor's Corporate Account Manager
- Set up workstations with computers and necessary peripheral devices (routers, printers, etc.)
- Check computer hardware (HDD, mouses, keyboards, etc.) to ensure the functionality
- Install and configure appropriate software and functions according to specifications
- Line Of Business programs and applications support and escalation
- Oversees physical security & surveillance systems and ensures all alarms, DVRs and cameras
Computer and Technology Knowledge
- Windows
- Word processing software
- Internet
- Database software
- Hardware
- Device drivers
- Networking software
- Networking hardware
- Intranet
- Applications - desktop
- Spreadsheet software
- Office Suites
- Electronic mailing software
- Electronic scheduling software
- Communication software
Essential Skills
- Reading text
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Finding information
- Computer use
- Continuous learning
Transportation/Travel Information
- Own vehicle
- Willing to travel
- Valid driver's licence
- Travel expenses paid by employer
Credentials (certificates, licences, memberships, courses, etc.)
- A+ Certification
Specific Skills
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Work Setting
- Manufacturing company
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Manual dexterity
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
- Bending, crouching, kneeling
Security and Safety
- Criminal record check (abstract)
Own Tools/Equipment
- Internet access
- Cellular phone
|
© 2024 SaskJobs. All rights reserved. Privacy Statement | Disclaimer | Copyright | Contact Us | Mobile Site | Site Map |
Email a Friend
Print This Job%20IT Support Specialist)
