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Service Desk Analyst

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Job Order #: 5757619

NOC: 2173
Employer Name:
LEXCOM SYSTEMS GROUP INC
Posted Date:
10-Sep-2020
Location:
REGINA
 
# of Positions:
1
Employment Terms:
Full Time
Education:
University Diploma
Experience:
3-5 Years
Apply By:
29-Sep-2020
How to Apply?:
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Employer Name:
LEXCOM SYSTEMS GROUP INC
Contact Name:
Mamatha Jagadish
Contact Email:
mjagadish@lexcom.ca
Employer Website:
www.lexcom.ca


Description

IT support relating to technical issues involving Microsoft's desktop applications
    Microsoft office.
    IT Support for peripherals Computer replacements
    Desktop data migrations (User Profiles, Data, Applications, Printers)
    Support of mobile devices; iPad, iPhone, Android, Blackberry, Windows mobile.
    Implement and support disaster recovery solutions
    General onsite support for networks: WAN and LAN connectivity, Internet Access, firewalls, cabling, and switching
    Remote access solution implementation and support: VPN, Terminal Services, and Citrix
    System documentation to include system reviews and recommendations
    Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
    Minimum 4 years of experience
    Professional IT Certifications, such as Microsoft MCP, MCSA, or MCSE, Meraki, Cisco CCNA, or VMware VCP
    Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care
    Diagnosis skills of technical issues
    Ability to multi-task and adapt to changes quickly
    Technical awareness: the ability to match resources to technical issues appropriately
    Service awareness of all organizations key IT services for which support is being provided

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