Job Order Detail

Description

Ghost Transportation Services is looking for a Customer Service Representative to join our team in Saskatoon, Saskatchewan.  Reporting to the Traffic Manager, the Customer Service Representative is part of the day to day operations of Ghost Transportation Services. This is a full-time permanent position working Monday-Friday.  

Duties required include
    Management of all rate quotation processes and maintenance systems
    Pricing development for client specific rate quotations
    Margin parameters for spot quotation pricing
    Develop and maintain relationship with all 3rd Party Suppliers
    Negotiation for all rate costs from 3rd Party Suppliers
    Manage routing system for all 3rd Party freight movements
    Manage Accessorial costing
    Manage Rate Expiry Program
    Ensure that all customer rate inquiry and rate quotation requests are being processed daily
    Ensure that all rate audit processes are being completed daily
    Backup for all rate audit and price quoting
    Pricing of all rate audit exceptions

Skills required
    Exceptional communication experience and skill
    Excellent  Excel skills including formulas, pivot tables and manipulation of data
    Excellent Math and Problem Solving abilities
    Professional Internal and External Customer Service skills
    Ability to identify problems and help with thought out solutions
    Demonstrated ability to use computer software and hardware
    Organized
    Ability to problem solve and trouble shoot

Knowledge preferred
    Understanding of proper/best routing of equipment
    Understanding of rates, revenue maximization and cost minimization
    Understanding of paper flow
    Understanding of customer wants and needs as well as operational requirements

Ghost Transportation Services offers competitive wages and benefits.  Opportunities for growth are available as well.
Ghost Transportation Services. Your Partner with Spirit.