Job Order Detail

Description

These positions are at an INBOUND call centre located in REGINA, SK. At the Call Centre we provide general program and client specific information related to Employment Insurance (EI) benefits.

We provide extensive training and development to allow you to acquire comprehensive and up-to-date knowledge of Service Canada's programs and services. Training is provided through our in-house ONLINE training system combined with facilitator lead training. Tests are administered regularly during the training to determine individuals understanding.


Employment and Social Development Canada is a large, yet connected organization of people dedicated to our clients and improving service delivery by constantly evolving with changes in technology, procedures and legislation while supporting work life balance.

The work environment will be attractive to people who are:
. highly motivated,
. a quick learner,
. quality-oriented,
. customer-focused,
. able to thrive in a fast-paced, high-volume environment.

We are looking for candidates who possess and demonstrate:
. Strong communication talents,
. Excellent customer service skills, remains calm when dealing with callers
. Thinking skills,
. Information-gathering and computer-keyboarding skills
. Passion for helping others

The Benefits:
We offer a comprehensive benefits package to promote healthy and engaged employees. Benefits include: vacation leave, pension, health and dental benefits and support from Management Teams who encourage training and career development.