Job Order Detail

Description

The Guest Services Representative is accountable to the Marketing Director to ensure the effective delivery of uninterrupted, consistent and added-value customer service to the visitors and tenants of a retail shopping centre in a manner that supports both the shopping centres image and the organizations goals and objectives.

DUTIES AND RESPONSIBILITIES:
1.Customer Service Relations
2.Customer Service Requests
3.Daily Transactions
4.Communication with Internal Stakeholders

MINIMUM REQUIREMENTS:
Skills, Knowledge, Experience and Education
- High School Diploma or an equivalent experience
- Demonstrated working knowledge of MS Office applications.

Core Competencies
- Strong customer service skills
- Strong communication skills both verbal and written
- Ability to handle a high workload in a fast-paced and challenging environment
- Ability to effectively work in a team environment
- Multi-tasking
- High level of self-motivation and energy
- Detail-oriented.

ADDITIONAL REQUIREMENTS:
- Relevant experience in the real estate industry and retail shopping centres is an asset.