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Success Support Specialist

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Job Order #: 5775715

Employer Name:
Vendasta Technologies Inc.
Posted Date:
# of Positions:
Employment Terms:
Full Time
1-2 Years
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Employer Name:
Vendasta Technologies Inc.

Contact Name:
Celine Martin

Contact Phone:

Employer Website:


As a Success Support Specialist, you are responsible for supporting Vendastas Partners and helping them achieve their goals using the platform, products, and services. A Success Support Specialist effectively communicates with Partners through inbound calls, live chats and emails to assist with product training, sales strategies, product updates, new releases, general inquiries, troubleshooting, and more. Reporting to the Manager of Partner Success, you will work as a team with your fellow Success Support Specialists to super-serve Vendastas Partners and set them up for a lifetime of success with our platform.

*Weekend availability considered an asset, but not required at this time
**After-hour shifts also availablebut not requiredfrom 12 AM-8 AM and 4 PM-12 AM

Work closely with Sales and the Onboarding Success Manager to ensure a smooth and effective transition while adopting our product as quickly and effectively as possible
Create strong first impression for all new Partners by providing a top-notch onboarding experience, aligning proper expectations, and providing world-class customer service
Answer inbound calls, emails, and etc. to support Partners and help them achieve their business objectives through Vendastas platform, products, and services
Utilize CRM tools and strategies, such as Zendesk, to manage interactions with customers
Be diligent in finding answers and keeping clients updated on bugs and other inquiries
Maintain product knowledge and awareness of developments to brief Partners about releases and updates as necessary
Coordinate and pass along feedback from Partners on product development suggestions, escalating issues as necessary
Work with the Success On-Demand team to develop plans and initiatives to drive Partner success and platform adoption
Perform troubleshooting of Vendasta products and services as necessary

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