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Powerland is looking for a qualified individual to join us as a Tier 2 Systems Technician in Saskatoon.
The Tier 2 Systems Technician is a middle-tier role, working with Powerland's Services portfolio of customers. Support will be provided onsite, remotely, over the phone or via email.
KEY RESPONSIBILITIES:
- Responsible for support and management of all Server, Storage and Network Infrastructure across Customer portfolio adhering to best practice standards
- Provide on-site support to customers as needed
- Provide after-hours coverage as part of an on-call rotation schedule as needed
- the Tier 2 Technician could be required to travel to client sites on short notice
- Ensure customer inquiries are responded to within established time frames and customer care and technical support service levels are achieved
QUALIFICATIONS:
- 3 years of experience supporting computers and printers
- 1 year of experience with servers, networks, virtualization, security and cloud services
- Experience with securing data, network access and backup systems
- Extensive experience with Microsoft Windows Desktop OS, Mac Desktop OS, Windows Server 2008-2019, Active Directory, Exchange and Office 365
- Ability to demonstrate strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Strong customer service skills
- Ability to handle multiple priorities
- Work as a member of the Managed Services team in conjunction with other groups of technical staff
- Represent Powerland in a professional manner
- Ability to lift up to 50 lbs
- Ability to travel to customer sites as needed both inside and outside of Saskatoon
- Must speak fluent English; bilingual preferred
- A clear criminal record check and/or clear child abuse registry check is a requirement
- Industry related training and certifications an asset
- Managed Services experience an asset
- O365 certifications and experience an asset
Computer and Technology Knowledge
- Windows
- Word processing software
- Internet
- Hardware
- Networking software
- Networking hardware
- Networking security
- Servers
- Applications - desktop
- Security software
- Office Suites
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own vehicle
- Willing to travel
- Valid driver's licence
- Travel expenses paid by employer
Work Setting
- Computer hardware or software retailer/wholesaler
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Combination of sitting, standing, walking
Security and Safety
- Criminal record check (abstract)
Own Tools/Equipment
- Cellular phone
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