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Tier 2 Systems Technician

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Job Order #: 5777385

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Full Time
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Sheila Riediger

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Powerland is looking for a qualified individual to join us as a Tier 2 Systems Technician in Regina.

The Tier 2 Systems Technician is a middle-tier role, working with Powerland's Services portfolio of customers. Support will be provided onsite, remotely, over the phone or via email.

- Responsible for support and management of all Server, Storage and Network Infrastructure across Customer portfolio adhering to best practice standards
- Provide on-site support to customers as needed
- Provide after-hours coverage as part of an on-call rotation schedule as needed
- the Tier 2 Technician could be required to travel to client sites on short notice
- Ensure customer inquiries are responded to within established time frames and customer care and technical support service levels are achieved

- 3 years of experience supporting computers and printers
- 1 year of experience with servers, networks, virtualization, security and cloud services
- Experience with securing data, network access and backup systems
- Extensive experience with Microsoft Windows Desktop OS, Mac Desktop OS, Windows Server 2008-2019, Active Directory, Exchange and Office 365
- Ability to demonstrate strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Strong customer service skills
- Ability to handle multiple priorities
- Work as a member of the Managed Services team in conjunction with other groups of technical staff
- Represent Powerland in a professional manner
- Ability to lift up to 50 lbs
- Ability to travel to customer sites as needed both inside and outside of Regina
- Must speak fluent English; bilingual preferred
- A clear criminal record check and/or clear child abuse registry check is a requirement
- Industry related training and certifications an asset
- Managed Services experience an asset
- O365 certifications and experience an asset


Skills and Abilities

Computer and Technology Knowledge
 - Windows
 - Word processing software
 - Hardware
 - Networking hardware
 - Networking security
 - Servers
 - Applications - desktop
 - Office Suites
 - Electronic mailing software
Essential Skills
 - Reading text
 - Document use
 - Numeracy
 - Writing
 - Oral communication
 - Working with others
 - Problem solving
 - Decision making
 - Critical thinking
 - Job task planning and organizing
 - Finding information
 - Computer use
 - Continuous learning
 - Significant use of memory
Transportation/Travel Information
 - Own vehicle
 - Willing to travel
 - Valid driver's licence
Work Setting
 - Computer hardware or software retailer/wholesaler
Work Conditions and Physical Capabilities
 - Fast-paced environment
 - Work under pressure
 - Tight deadlines
 - Attention to detail
Security and Safety
 - Criminal record check (abstract)
Own Tools/Equipment
 - Cellular phone


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