Job Order Detail

Description

What you will do:
Performs onsite analysis, diagnosis, and resolution of complex desktop problems for business partners, and recommends and implements corrective solutions.
Analyzing and identifying trends in issue reporting and devising preventive solutions.
Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software or network problems.
Works closely with the Business Information team to resolve operational problems, providing highly responsive customer focused service.
Assists in software releases and rollouts and communication to business partners including providing training to business partners as required.
What you will bring:
Bachelors degree or Diploma in Computer Science or a related field.
Minimum two to three years related experience providing high level customer service.
Experience and/or education in a Microsoft environment and with Office 365 (OneDrive, Teams, SharePoint, Exchange Online).
Experience and/or education with IBM AS/400 in an administrative function; experience in Microsoft Office, Windows Server, SharePoint, and other desktop applications.
Experience and/or education in personal computer hardware and printers including configuration and troubleshooting.
A Microsoft Certified System Engineer or ITIL 4 designation would be considered an asset.
Experience with JIRA would be considered an asset.
Combination of education and experience may be considered.
Who you are:
Strong ability in building and maintaining effective working relationships.
Excellent communication, customer service, analytical and organizational skills.
Demonstrated ability to work collaboratively in a team and also work independently, prioritize tasks and provide timely solutions.
Critical thinker who thrives in a fast-paced environment.