Job Order Detail

Description

Position and Responsibilities
Reporting to the manager of IT services, you will join a high-energy, customer focused team responsible for delivering IT services to Cameco.

Your primary role will be providing support for all desktop, software, and hardware issues, in addition to maintenance and support of computer equipment and mobile devices situated at our northern Cigar Lake operation. You have the ability to diagnose and resolve complex issues and escalate tickets that require higher level support for final resolution.  You will also provide subject matter expertise and contributions into the planning and execution of various business technology services (BTS) projects as required.

Education and Qualifications

Requirements of the position:
    Diploma in information technology or in a related technical field
    A minimum of five years of experience in an IT support environment
    Equivalent combination of education and work experience considered
    Demonstrated experience providing outstanding customer service and troubleshooting skills
    Understanding of IT service delivery models and principals
    Strong understanding of application systems and hardware for timely resolution of client related issues
    Microsoft Certification
    You will work a 7-day-in/7-day-out rotational schedule commuting to the site by aircraft
Assets:
    Experience with Windows 10, Active Directory, Microsoft Office products, Apple, Dell, Microsoft and HP hardware
    ITIL, Help Desk Institute certification

Applicants will be considered for a level within the job progression, which is appropriate to their qualifications. Preference will be given to residents of Saskatchewans north.