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Axon Development Corporation is looking for a Computer Network and Operating Systems Technician with Customer Support experience to work in the Operations department of our Saskatoon, SK office.
This department is responsible for both our internal computer infrastructure and also external support for our customers computer systems.
Axon operates out of a modern, spacious office at Innovation Place. The atmosphere we aim for is friendly, welcoming, and professional. We are looking for an individual with a positive attitude and good troubleshooting skills who enjoys a challenge. The last thing this job will be is monotonous so only those who wish to keep their brain active and constantly improve their skill set need apply.
The Operations Technician is responsible for several areas including network, security, desktop and server hardware and software, including working with our Axon Software customers in a technical support role.
Responsibilities will include:
-Installation and maintenance of hardware infrastructure such as workstations, printers, servers (Windows and Linux), and NAS systems
-Perform routine network maintenance and troubleshooting of the local area network (LAN) including routers and switches
-Manage data backups and disaster recovery operations
-Communicate electronically, over the phone, and in person with users experiencing difficulties to determine and document problems experienced, monitor progress, and advise users on status of issue
-Installation and maintenance of Axon software on customer servers (Windows and Linux)
-Configure and maintain Amazon Web Services (AWS) infrastructure
-Assist customers with troubleshooting hardware & connectivity issues in support of Axon software
-Install, maintain, troubleshoot, and upgrade desktop and server hardware and software
-Perform routine network start up and close down and maintain control records
Computer and Technology Knowledge
- Windows
- Word processing software
- Linux
- Internet
- Database software
- Networking software
- Networking hardware
- Networking security
- Intranet
- Servers
- Applications - desktop
- Security software
- Spreadsheet software
- Office Suites
- Electronic mailing software
- Project management software
- Data analysis
- Software development
Essential Skills
- Reading text
- Oral communication
- Working with others
- Problem solving
- Critical thinking
- Job task planning and organizing
- Computer use
- Continuous learning
- Significant use of memory
Specific Skills
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
Security and Safety
- Criminal record check (abstract)
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