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Tier I Service Desk Analyst

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Job Order #: 5780961

NOC: 2282
Employer Name:
Horizon Computer Solutions Inc.
Posted Date:
26-Feb-2021
Location:
REGINA
 
# of Positions:
1
Employment Terms:
Full/Part Time
Education:
Technical/Applied Science Diploma
Experience:
1-2 Years
Apply By:
16-Mar-2021
How to Apply?:
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Employer Name:
Horizon Computer Solutions Inc.
Employer Address:
 
360 1ST AVE N
SASKATOON,SK
CANADA
S7K1X4
Contact Name:
HR
Contact Email:
hrm@horizon.ca


Description

We are GROWING...How about you? We at Horizon feel that a company is only as good as its people. That is why we employ the best and brightest. Our unprecedented growth has created new opportunities for highly motivated individuals who can thrive and contribute in a fast paced, dynamic environment. Horizon has several opportunities for you to make a career move to join a leading edge firm.

Horizon has an opening for a full-time energetic motivated team player to join our growing Services Team. You will be part of our Service Desk team providing support to Horizon Managed Services customers. Your primary role is to provide first level support remotely or onsite as required. You must have a commitment to customer satisfaction by delivering friendly courteous service to our clients.

Experience:
1-3 years
Competencies:
Office 365
Azure
Microsoft Teams
Exchange
Windows 7, 10
Mac OSX
Windows Server (2012, 2016, 2019)
Networking
Firewalls
Backup Technologies
Preventative maintenance

Qualifications:
Understanding of ITIL framework
Problem solving skills
Prior experience on a Service Desk an asset
Prior experience providing deskside support an asset
Ability to work on a team
Ability to move from one task to the other quickly
Desktop / laptop troubleshooting and repair
Attention to detail
Excellent written and verbal communication skills
Certifications an asset (Microsoft, CompTIA, Fortinet)

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