Job Order Detail

Description

Do numbers, analysis, and commitment to ensuring success get you out of bed in the morning? Vendasta is looking for a Vendor Support Specialist to join our fast-growing Marketplace division. The Marketplace division manages large volumes of many third-party, vendor product orders & activations across a broad spectrum. Our ideal candidate must be hungry to learn and contribute to the Marketplace ecosystem.  
As the Vendor Support Specialist, your biggest responsibility will be to ensure that the full fulfillment processfrom activation all the way through to monthly invoicing & reconciliationis monitored and running to set performance standards. When a KPI shows a trend, positive or negative, your role will be to address vendors and internal teams!
Responsibilities:
Ensure vendor fulfillment SLAs are met or exceeded
Track activations, deactivations, upgrades, products, & vendor performance
Provide exceptional communication with vendors to confirm orders as products are activated
Represent both Vendasta, as well as each vendors voice, professionally while respecting privacy and confidentiality
Work closely with Vendastas Success On-Demand team to monitor vendor support and ensure all support requests are addressed
Optimize our current fulfillment processes from end-to-end
Skills & Qualifications:
2+ years experience in customer service/account management
Experience in customer support (considered an asset)
Proper phone and email etiquette, and the ability to speak and write clearly and accurately.
Superior communication skills and team attitude
Ability to navigate ambiguity, develop solutions, and successfully execute with little direction
An analytical mind and inclination for problem-solving
Excellent communication and interpersonal skills
Detail-oriented with a strong pursuit for truth and accuracy