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Senior Support Technician

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Job Order #: 5783190

Employer Name:
Anchor Managed Solutions Ltd.
Wage/Salary Info:
Depends on experience
Posted Date:
10-Feb-2021
Location:
SASKATOON
 
# of Positions:
1
Employment Terms:
Full Time
Education:
Technical/Applied Science Certificate
Experience:
6-9 Years
Apply By:
10-Apr-2021
How to Apply?:
This job is no longer taking applications

Application Information

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Employer Name:
Anchor Managed Solutions Ltd.

Contact Name:
Pat Kolysher

Contact Phone:
3062420095

Contact Email:
careers@anchorms.com

Employer Website:
www.anchorms.com



Description

Senior Support Technician
- Work as part of a Help Desk Services team
- Work on escalated help desk tickets from other Anchor Employees
- Perform onsite troubleshooting through diagnostic techniques and pertinent questions
- Record events and problems and their resolution in Anchors ConnectWise tools
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by end-users to Anchor's Corporate Account Managers
- Support Clients' Servers, Networks, and Cloud solutions
- Install and configure appropriate software and functions according to specifications
- Liaise with line of business programs and applications support and escalation

 

Skills and Abilities

Computer and Technology Knowledge
 - Windows
 - Word processing software
 - Internet
 - Database software
 - Hardware
 - Device drivers
 - Networking software
 - Networking hardware
 - Intranet
 - Servers
 - Applications - desktop
 - Spreadsheet software
 - Office Suites
 - Mail server software
 - Electronic mailing software
 - Electronic scheduling software
 - Communication software
 - Project management software
Essential Skills
 - Reading text
 - Oral communication
 - Working with others
 - Problem solving
 - Decision making
 - Critical thinking
 - Job task planning and organizing
 - Finding information
 - Computer use
 - Continuous learning
Transportation/Travel Information
 - Own vehicle
 - Willing to travel
 - Valid driver's licence
 - Travel expenses paid by employer
Credentials (certificates, licences, memberships, courses, etc.)
 - A+ Certification
 - Microsoft Certified Systems Engineer (MCSE)
Specific Skills
 - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
 - Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Work Setting
 - Consulting firm
 - Help desk
Work Conditions and Physical Capabilities
 - Fast-paced environment
 - Work under pressure
 - Tight deadlines
 - Manual dexterity
 - Attention to detail
 - Sitting
 - Combination of sitting, standing, walking
 - Bending, crouching, kneeling
Security and Safety
 - Criminal record check (abstract)
Own Tools/Equipment
 - Internet access
 - Cellular phone

 

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