Job Order Detail

Description

We are recruiting a Service Manager for a fortune 500 company. They provide a great compensation package and great growth opportunities. The Service Manager is accountable for planning, managing and continually improving to ensure that the growth, customer service, productivity and financial objectives are obtained.

Key Responsibilities:
Collaborate with all local Manager(s) to plan, budget and deliver on P & L targets
Ensure staffing plans are forecast, updated and delivered to maximize customer service and meet our service commitments
Lead and support the development of a Growth through Service mentality that drives customer satisfaction and future business growth
Coach and manage a team of Technical professionals to maximize their performance, engagement and achievement of objectives
Drive excellence through our 3rd party partners by finding, selecting, and negotiating agreements with partners who are committed to company strategy and goals.  
Manage these relationships
Perform regular reviews of cost, quality, safety and productivity metrics, and setting plans
Partner and collaborate with other stakeholders  to continually improve team performance
Drive destination of choice for team members, customers and 3rd party partners by setting a standard of service excellence and engaging team members/3rd party partners to support this standard

Qualifications:
5 years of knowledge in the HVAC industry and possesses technical knowledge of HVAC equipment
Achieved 3-5 years of successful operational leadership experience against formalized corporate objectives
Ability to retain and attract top talent
Strong competitive awareness with the ability to coach accordingly
Introduce new initiatives to maintain further growth
Heightened sense of self-awareness and emotional intelligence
Demonstrate a strong verbal and written communication skillset