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Intermediate Support Technician

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Job Order #: 5783706

Employer Name:
VDC Virtual Data Corp. / Blacksun
Posted Date:
# of Positions:
Employment Terms:
Full Time
Length of Employment:
Technical/Applied Science Diploma
3-5 Years
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Employer Name:
VDC Virtual Data Corp. / Blacksun

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VDC Virtual Data Corp. ( is an IT solutions provider that focuses on Managed Hosting, Cloud Solutions, Disaster Recovery and IT Services. We are dedicated to providing our clients with the best service possible.  That's why our team consists of knowledgeable and friendly people. If you think your skills, experience, and enthusiasm would make a great contribution to our team, apply today!
VDC Virtual Data Corp. is currently looking for an Intermediate Support Technician whose responsibilities and qualifications will include, but not be limited to:
Responsibilities & Qualifications
- Resolve client support issues remotely or onsite in a timely and professional manner
- Systematically identify, assess and analyze client support issues.
- Work with the Service Manager to plan and schedule installations and maintenance.
- Set up, troubleshoot, and perform maintenance on client PC hardware and software
- Server and Workstation assembly, configuration, troubleshooting and maintenance
- At least 3 years of experience in Microsoft Desktop and Server environments
- Good understanding of Hyper-V, Active Directory, DNS and Remote Desktop Services
- Advanced Office 365 skills with focus on mail migrations
- Experience with Veeam Backup, SharePoint, IIS and MS SQL  
- Experience with Fortinet Firewalls and various other network technologies
- Excellent interpersonal skills and ability to work well independently and with others
- Takes initiative, excellent problem-solving skills, ability to plan, prioritize, and work efficiently

- Degree or Diploma in Computer Science or equivalent experience

Additional Requirements
- Must be willing to be part of on-call rotation
- Must have valid class 5 driver's license
- Must have vehicle which can be used for service calls when needed
- Must provide criminal record check


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