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Work Setting
- Telecommunications service provider
- Telecommunications industry
- Internet Service Provider (ISP)
- Server farm
- Help desk
- Computer hardware or software retailer/wholesaler
Specific Skills
- Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment
- Evaluate and install computer hardware, networking software and operating system software
- Operate master consoles to monitor the performance of computer systems and networks and to co-ordinate access and use of computer networks
- Load computer tapes and disks and install software and printer paper and forms
- Provide problem-solving services to network users
- Implement data, software and hardware security procedures
- Perform routine network start up and close down and maintain control records
- Perform data backups and disaster recovery operations
- Implement network traffic and security monitoring software, and optimize server performance
- Perform Web-server backup and recovery operations
- Install, maintain, troubleshoot and upgrade Web-server hardware and software
- Modify Web pages, applets and scripts
- Respond to requests for help and information from Website visitors and Website designers
- Research and apply meta-data to Websites and register Websites with search engines
- Set up local area networks and connections to the Internet
Security and Safety
- Criminal record check
Transportation/Travel Information
- Own transportation
- Valid driver's licence
Computer and Technology Knowledge
- Word processing software
- Spreadsheet
- MS Windows
- Internet
- Database software
- Device drivers
- Extranet
- Intranet
- Servers
- File management software
- Security software
- Presentation software
- Mail server software
- Communication software
- 3D graphic software
- Project management software
- HTML editing software
- Web service design
- Desktop publishing software
- Software development
- Mapping and data visualization software
- Website creation and management software
- MS Office
- Desktop applications
Personal Suitability
- Initiative
- Effective interpersonal skills
- Accurate
- Team player
- Excellent oral communication
- Excellent written communication
- Client focus
- Judgement
- Organized
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